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Home / About Us / Garden grove kia customer reviews in Garden grove Ca

How Are We Doing?


One of the reasons that we are able to continue to grow and thrive here in Garden Grove is because we continue to listen to feedback from our customers!

What you have to say, we take to heart, which is why we have this testimonials section on our website! We want you to see what others have said about us and why we are such a trusted dealer here in Garden Grove. If you have worked with us recently, feel free to leave us a testimonial of your own.

82 Testimonials
4.9 out of 5 stars
5 star
74
4 star
8
3 star
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2 star
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1 star
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Bought a Kia Certified Used Soul Turbo GT recently from KIA Garden Grove. The experience was really great. But most important, last week I needed to deal with the Service Department and was fortunate to get Cutler to help me. He is fantastic. Very, very helpful and knowledgeable. And if he is not sure about an answer to your question, he checks before just giving you something off the top of his head. Really appreciated all of the help he gave me. Love my Soul, love the helpful service, so check it out, you might be surprised!... More
Jerry K
2022-04-15
My experience at Garden Grove Kia was great! I went in for a recall and upon arrival asked if they could perform on oil change as well. Jacob helped me out, and was very thorough in explaining the options for services and he helped me choose the best option for my needs without pushing the most expensive option. The services were completed quickly and a price adjustment was even made when they saw that my car didn't need part of the service! I was also given a voucher for a free car wash. Overall very please with my experience here!... More
Marissa Fierro
2022-03-31
From the very first Contact via email. Right down to the in person contact. I felt my buying experience was excellent. If you were to know me personally, I tend to be a car enthusiast, and my vice tends to be towards cars. So, Corey Taylor, turned out to be a Perfect Complement for my ultimate goal that day. And that was to purchase a EV6 GT Line. He was patient, knowledgeable and encouraging. And at the same time, understanding. And ultimately, I left the dealership that evening with the vehicle. I feel we were both successful that day. In fact, I would like to express that everyone that I made contact with on that day, was pleasant, respectful and approachable. ☆ Owners, Underwriters and managers. If you are reading this post. Never forget... "Your Genuine Attitude and your Respect for the customer, Will always dictate your latitude. If you can stay true to that, you will always have a loyal customer base~... More
Hyundai Veloster
2022-03-11
I come here to have my car serviced, and have never once had a bad experience here. Luis normally takes care of me, and always goes above and beyond to make sure that he exceeds my expectations. Everyone else here does as well, and I always leave with a smile on my face. These guys are the best. I've gone to another Kia dealership once, and have found that no one else can beat the service I always get here!
Catherine B
2022-02-26
I had a positive experience getting my car serviced and fixing a recall issue. My service associate, Efrain, was kind and most helpful. He attended me In a timely manner and kept me informed of the status of my vehicle. He offered transportation if necessary but I ended up waiting at the dealership. The vehicle was ready when promised so I was satisfied with the timeliness of the service to my vehicle. My car was returned cleaner than when I brought it in. I waited in the dealership and in thewaiting area which was clean and comfortable. There was complementary easy access to wireless Internet and charging stations for my phone. Thanks again.... More
Isander Gutierrez
2022-02-17
They got me in quickly for routine service. Did the work at a very fair cost. Waiting area is large and comfortable with free goodies. Definitely coming back. Much better than the dealer where I purchased my car.
Gregory Pena
2022-02-09
I have to say, the only person who has provided outstanding service at this Kia is Luis Mendoza. He has never failed to take really good care of my car, goes above and beyond to make sure I get everything I need in one trip, and is friendly. He is someone who honestly deserves all of the appreciation. There is a lot of bad things I can say about this location but Luis Mendoza is the only reason I keep coming back.
Drea Ramirez
2022-02-04
Since the purchase of my car, I’ve been coming down to KIA GARDEN GROVE to get any maintenance my car will need. Jacob Aguirre has been hands down the best rep I have dealt with , always takes care of me and makes sure my request are met. I will continue to schedule my appointments with him and if you haven’t you should as well. Friendly, attentive and hard working. Thank you Jacob.
Rick Carrillo
2022-01-31
I was doing a lot of research where to purchase my vehicle, And I ended up here at Garden Grove Kia. AND I AM COMPLETELY HAPPY THAT I DID! I purchased a vehicle here on 1-18-22 , with the car salesman JAVIER. Javier provided outstanding service and even the man who helped me get credit was great. The whole facility was so clean and had a wider variety. Javier especially made this purchase rememberable, He was very helpful and really comfortable to work with. Anyone worried about purchasing a lemon or being scammed , You don't need to worry about that here. Come here and ask for Javier and you'll be taking care of really good.... More
chong1714
2022-01-27
The good service with Kurtis began when I called to make an appointment for a recall issue. He was very helpful and explained the need for the second recall and made the appointment for me. I've been had questions about when I should have my next oil change and he looked at my car record and determine that that would take place in about three months. When I arrived at Garden Grove Kia he checked me in explain how long the process would take and then notify me when the procedure was complete. All in all a very good experience. I asked him for his business card so I may contact him in the future... More
Rob Smith
2022-01-07
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Garden Grove, CA 92843

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